Customer Service Representative

Website fundinginno Funding Innovation

Making Giving More Rewarding

Funding Innovation is looking to add an outgoing, upbeat individual to our team at head office in Burlington ON.

Do you have a passion for philanthropy?

Do you enjoy helping others?

Are you looking for a career with a company that values work/life balance? 

Would you like to be a part of a team?

Learn more about us: https://fundinginnovation.ca/

Watch some videos: https://fundinginnovation.ca/thislittleeasel/

Here are a few quotes from our past and current customer service team members:

“Funding Innovation has a very positive workplace culture. I was new in town when I started working there a year ago and everyone was very friendly and welcoming. So much so that coming to work now feels like hanging out with family and friends.”

– Marion Saura

“When I started at Funding Innovation I felt like I was accepted into a Family. Everyone here is super welcoming, caring and encouraging. If I ever need help with anything or had any questions, there is always someone available that is more than happy to help me out.”

– Taylore Claxton

“I really enjoy the work environment here. You truly feel that we are all a team. No two days are the same, and nothing beats a phone call where you can make someone’s whole week! Not only do I feel respected and rewarded, but I feel happy and excited to come in – every single day!”

– Haley Ludiciani

Hours of Work

• Hours of work will be designed to fit the best needs within the department and you.

• The office hours are from 9:00am to 7:00pm Monday thru Friday and 10:00am to 2:00pm on Saturday. Individual hours will be by schedule to fulfill 40 hours per work week.

• This is a full-time position and overtime hours are available.

Key Competencies

• Communication

• Working in a Team Environment

• Independent Motivation

• Problem-Solving Abilities

• Organization

Core Functions & Job Responsibilities

• Responsible for outbound and inbound calls

• Contact the successful bidders on our artwork and complete the sale

• Take customer through the sales/delivery process

• Provide customer with information regarding charity, artist name, artwork information, etc.

• Data Entry of all incoming bid slips

• Payment processing

• All other duties assigned

Compensation

• This position starts at $14/hr + $1 for every completed donation (avg. is 3 completed donations per hour for a blended rate of pay equivalent to $17/hr)

• This position will begin as Data Entry and move into the full time CSR role within 3 months.

• We have a fantastic benefits plan available to all full time employees.

• We continue to grow and there are always opportunities for advancement. Please feel free to apply directly via this listing or contact Chris Carter – chris@fundinginnovation.ca

Here is our main fundraising program. You may have seen our easels in your grocery store, Canadian Tire, Dairy Queen, local businesses or Hospitals: 

Easel

To apply for this job email your details to heidi@fundinginnovation.ca